Customer Care Representative

We are looking for a customer-focused Customer Care Representative to handle inbound and outbound calls efficiently and professionally. The ideal candidate will have excellent communication skills, a courteous phone manner, and the ability to manage customer inquiries, provide information, and resolve issues promptly. Prior experience in a call centre or customer service role is preferred.

Qualifications required

Educational Qualifications

• High School Certificate (Year 12) or equivalent (minimum requirement)

• Certificate or Diploma in Customer Service, Business Administration, or Communication is advantageous

Language Proficiency

• Fluent in English (verbal and written)

• Multilingual ability is highly valued, especially in Sinhala, Tamil, Hindi, French depending on the client base

Typing Speed

• Minimum of 35–45 words per minute (WPM)

• Good accuracy and familiarity with CRM or call centre software

Customer Handling Skills

• Strong interpersonal and active listening skills

• Ability to stay calm under pressure and manage difficult conversations professionally

• Empathy and problem-solving mindset

• Experience in handling customer complaints and inquiries efficiently

Work Metrics and Performance Expectations

• Ability to work in a target-driven environment

• Familiarity with metrics such as:

  • Average Handling Time (AHT)

  • First Call Resolution (FCR)

  • Customer Satisfaction Score (CSAT)

  • Call Quality Scores

• Willingness to work in rotational shifts, including weekends and public holidays

The closing date for applications is 30th September 2025. Late submissions will not be considered.