Manager BPO Centre

We are seeking an experienced and results-driven BPO Manager to lead and optimize our business process outsourcing operations. The ideal candidate will have a strong background in managing inbound and outbound customer service teams, ensuring KPIs are met, and driving continuous process improvements. Excellent leadership, client communication, and operational management skills are essential.

Qualifications required

Educational Qualifications

• Bachelor’s Degree in Business Administration, Management, Information Technology, or a related field (minimum requirement)

• A Master’s Degree (MBA or relevant postgraduate qualification) is preferred for senior roles

Professional Experience

• 3–7 years of experience in BPO or call center operations, with at least 2 years in a supervisory or managerial role

• Proven track record in managing inbound/outbound teams, meeting KPIs, and driving process improvements

• Experience in customer service management, quality assurance, and workforce management

Key Skills and Competencies

• Strong knowledge of BPO operations, CRM software, and call center technologies

• Excellent leadership, communication, and team-building skills

• Ability to analyze performance metrics and implement effective strategies

• Skilled in problem-solving, conflict resolution, and client relationship management

• Knowledge of process improvement methodologies (e.g., Six Sigma, Lean) is an advantage

Additional Qualifications (Valued)

• Certifications in Project Management (PMP), Six Sigma, or ITIL

• Experience managing multicultural teams and remote workforce

• Understanding of compliance and data security standards (e.g., GDPR, HIPAA)

The closing date for applications is 30th September 2025. Late submissions will not be considered.